Lodge Management Couple

Lodge Management Couple

Overall Lodge Management

A hands-on and experienced Management Couple is required to oversee the daily operations and overall management of a mountain lodge in Mpumalanga.

The successful couple will jointly take responsibility for the smooth running of the property, ensuring excellent guest experiences, effective staff management, sound operational controls and the general upkeep of the lodge.

Key Responsibilities

1. Overall Lodge Management

• Manage and oversee all daily lodge operations.

• Ensure the property is maintained to a high standard.

• Coordinate reservations, arrivals, departures and guest services.

• Manage occupancy, bookings and operational planning.

• Ensure a welcoming atmosphere and excellent guest relations.

• Handle guest enquiries, complaints and special requests.

2. Hospitality & Guest Services

• Oversee housekeeping, laundry and room preparation.

• Ensure cleanliness and presentation of all accommodation units and communal areas.

• Coordinate breakfast, meals and catering where required.

• Oversee functions, conferences, group bookings and special events.

• Maintain high standards of service and hospitality.

3. Staff Management

• Recruit, train, supervise and manage staff.

• Prepare duty rosters and manage staff attendance.

• Ensure staff are motivated, productive and professional.

• Manage performance and address operational issues.

4. Maintenance & Property Management

• Oversee general maintenance, repairs and preventative maintenance.

• Ensure buildings, accommodation units, equipment and facilities are properly maintained.

• Supervise grounds, gardens, swimming pool and outdoor areas.

• Coordinate contractors and service providers.

• Attend to basic maintenance requirements and ensure problems are resolved promptly.

5. Financial & Administrative Management

• Monitor operational expenditure and control costs.

• Manage stock, purchasing and supplier relationships.

• Monitor income, expenses and daily financial controls.

• Ensure accurate reporting and administration.

• Assist with marketing, promotions and maximising occupancy.

Minimum Requirements

• Previous experience managing a lodge, guesthouse, boutique hotel or hospitality establishment.

• Proven experience in overall hospitality operations.

• Strong staff management and leadership skills.

• Good financial and administrative understanding.

• Practical maintenance and property management ability.

• Excellent guest relations and communication skills.

• Both individuals must be hands-on, energetic, organised and willing to work operationally.

• Computer literacy and experience with reservations systems.

• A valid driver’s licence would be advantageous.

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.

Apply for this position.

All applications must include the following: