Hotel Sales Coordinator.
Top Class 5* Hotel Cape Town
To optimise the efficiency of the Sales Department by providing key liaison support. To maximise revenues through all incoming customer queries. Responsible for the administrative functioning of the department.
Major Areas of Responsibility
Establish effective customer relationships and handle enquiries and requests either personally or over the phone.
Assist the Sales Team by making reservations at the hotel for FIT’s / groups / conferences, preparing rate proposals and following up on the business to ensure revenue.
Handle non-residential conference queries and ensure enhanced business.
Assist & maintain an efficient administration system within the department.
Maintain and ensure regular update of the team’s customer database as well as all incoming guest queries.
Ensure an efficient and accurate system, both manual and electronic for maintaining record of key data and documentation.