Reservationist
Reservationist
We are seeking a professional and enthusiastic Reservationist (2 to 3 years’ experience with Opera) to join our Front Office team.
The Reservationist will be responsible for handling of all room reservation enquiries via telephone, email, and online platforms promptly and professionally.
Accurately input and manage reservations using the hotel’s PMS system (Opera).
Maintain up-to date knowledge of room types, rates, promotions, and special packages.
Ensure guest details and preferences are correctly recorder for a personalized experience.
Co-ordinate with Front Office, Housekeeping, and Sales departments to ensure smooth operations. Upsell room categories and add-on services to maximize revenue.
Respond to guest queries and requests courteously and requests courteously and efficiently.
Always follow Hotel policies and standard operation procedures.
Previous experience in hotel reservations or font office operations (minimum 1-2 years preferred).
Proficiency in hotel Management systems (Opera, Protel, or similar).
Excellent verbal and written communication skills. Strong customer service and sales orientation.
Indicate Opera experience on your CV
Indicate Opera Experience.
Opera experience an absolute requirement.
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
All applications must include the following:
- A correct, recent and updated CV, including detailed employment dates with the month and year clearly stated.
- Written references from previous employers.
- Contactable references with correct contact details.
- Copies of tertiary educational qualifications and relevant certificates.
- A recent, professional and presentable profile photograph.