CAMP MANAGER
CAMP MANAGER
We are seeking an experienced, mature as well as a highly motivated Camp Manager at our Intimate 5* Camp Rooiberg Limpopo.
The highest standards of guest service, hospitality and presentation are consistently maintained.
This is a hands-on senior operational position requiring an individual who is confident in leading a team.
Hosting high-end guests, managing operational requirements and taking ownership of the overall guest experience.
The successful candidate must have a strong luxury hospitality background combined with excellent attention to detail.
The ability to work independently while maintaining a high level of professionalism at all times.
Experience in a luxury safari lodge or tented camp environment is essential.
KEY REQUIREMENTS & EXPERIENCE
- Minimum 5 years’ proven experience in a Camp Manager, Lodge Manager, Assistant General Manager together with similar senior hospitality management position.
- Previous experience in a luxury safari lodge, tented camp, private villa as well as five-star lodge or high-end hospitality environment is essential.
- Strong leadership and people-management skills, with the ability to motivate, develop and hold staff accountable.
- Excellent guest relations and communication skills.
- A natural ability to host and engage with guests while maintaining professional boundaries and exceptional service standards.
- Experience managing the complete guest journey, from arrival and check-in through to departure.
- Ability to oversee and actively participate in guest hosting, including meals, drinks, activities and special occasions.
- Strong understanding of luxury service standards and the ability to monitor and continuously improve the guest experience.
- Ability to identify guest needs and anticipate requirements before they are communicated.
- Experience in planning and coordinating guest activities, transfers, special requests and private experiences.
RESPONSIBILITIES
GUEST EXPERIENCE
- Ensure every guest receives a warm, personalised and memorable experience.
- Personally oversee guest arrivals, departures, meal times and special occasions.
- Maintain exceptional standards of service throughout the guest journey.
- Monitor guest satisfaction and proactively address concerns.
- Ensure all guest preferences, dietary requirements and special requests are communicated and actioned.
- Build strong relationships with guests while maintaining discretion and professionalism.
STAFF MANAGEMENT
- Lead, motivate and manage the Kwafubesi team.
- Conduct daily staff briefings and ensure clear communication across all departments.
- Monitor staff performance, presentation, conduct and service delivery.
- Ensure staff adhere to company policies, SOPs and service standards.
- Identify training requirements and assist with ongoing staff development.
HOUSEKEEPING & CAMP STANDARDS
- Conduct daily inspections of guest tents, public areas and back-of-house areas.
- Ensure guest tents, bathrooms, public areas and surrounding camp areas are maintained to the required luxury standard.
- Monitor linen, amenities and housekeeping stock levels.
FOOD & BEVERAGE
- Oversee meal service and ensure all meals are presented and served according to luxury standards.
- Work closely with the kitchen and service teams to ensure smooth meal operations.
- Monitor beverage service, stock levels and beverage sales.
- Ensure correct stock control and minimise wastage.
- Assist in developing opportunities to increase beverage and F&B revenue.
- Ensure dietary requirements and guest preferences are correctly communicated to the kitchen.
- Ensure meal experiences, bush dining and special dining occasions are executed to a luxury standard.
ADMINISTRATION & FINANCIAL CONTROLS
- Ensure all daily operational administration is completed accurately.
- Monitor stock, purchasing and supplier requirements.
PACKAGE ON OFFER
- Single live-in position at the Camp
- Accommodation provided on the property.
- Meals included.
- Compulsory provident fund.
All applicants must submit:
- Updated CV.
- Relevant qualifications and certificates.
- Valid driver’s license.
- Contact details for at least three contactable managerial references.
APPLICATION DEADLINE: ASAP
This is an urgent appointment therefore candidates who are immediately available will be advantageous.