Lodge General Manager.
Lodge General Manager.
Luxury 5* Game Lodge Eastern Cape.
Requirements:
4-5 years Game Lodge management experience in a luxury lodge environment.
Will be in charge of all Game Lodge departments.
The Lodge Manager is responsible for day-to-day lodge operations and the guest experience,
ensuring a consistently high standard of service and smooth coordination across departments.
This role is highly guest-facing, people-focused, and detail-driven.
This role is highly guest-facing, people-focused, and detail-driven.
Key Responsibilities:
Guest Experience
● Oversee the full guest journey from arrival to departure.
● Maintain a visible, professional presence with guests.
● Anticipate guest needs and address issues proactively and discreetly.
● Work closely with the guiding team to ensure guest preferences and feedback are captured and acted upon.
● Uphold consistent standards across accommodation, service, and public areas.
● Oversee the full guest journey from arrival to departure.
● Maintain a visible, professional presence with guests.
● Anticipate guest needs and address issues proactively and discreetly.
● Work closely with the guiding team to ensure guest preferences and feedback are captured and acted upon.
● Uphold consistent standards across accommodation, service, and public areas.
Lodge Operations:
● Coordinate daily lodge operations across all departments.
● Ensure effective communication and handovers between teams and shifts.
● Support smooth daily rhythms and management coverage.
● Maintain and follow established operational systems.
Excellent Guest Relations skills.
Proficiency in MS Office and Property Management Systems (e.g., Nightsbridge).
Driver’s License: A valid South African Code B driver’s license is mandatory.
Requirements:
• 5 years of Lodge management experience in a leadership role.
• Exceptional people management skills – ability to inspire, train, and develop staff.
• Strong financial acumen, including budget management and cost control.
• Proven track record of driving operational efficiency and guest satisfaction.
• Proficiency in Office Suite & Email applications.
• Strategic problem-solver with excellent decision-making skills.
Salary market related
• Accommodation included
• meals provided while on duty.
• Uniforms: Full uniform provided and laundered
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.