Guest Liaison / Night Relief.
Guest Liaison / Night Relief.
World Class 5* Boutique Hotel.
Spectacular Ocean Views – Cape Town
Our client seeks a proven motivated Guest Liaison / Night Relief who , will ensure every guest experience is seamless, personal and unforgettable.
From a flawless arrival to a thoughtful farewell, will orchestrate all front of house interactions with precision and grace – day and night.
Key Responsibilities:
• Deliver an intuitive, personalized guest experience from check in to departure.
• Handle guest reservations, billing, profiles, and correspondence with accuracy and discretion.
• Prepare guest lists, itineraries, daily reports, and handovers with a meticulous eye for detail.
• Manage and maintain administrative systems (Opera, POS, MS Office) with consistency and care.
• Oversee overnight operations and ensure the property is secure and guest-ready each morning.
• Liaise with all departments to ensure smooth daily operations and maintain house and maintain house standards.
Ideal Candidate:
• Sophisticated, service-driven, impeccably organised and naturally hospitable.
• Passionate about administrative excellence and organisational systems.
• Strong communicator with fluency in English and confidence dealing with international guests.
• Highly organised and detail-focused, with strong multitasking abilities.
• Knowledgeable about Cape Town’s cultural, dining, and leisure offerings.
• Flexible to work varied shifts, including nights and weekends.
Qualifications & Experience
• Formal Hospitality Qualification preferred.
• Minimum 3 Years experience in a 5 star or similar luxury environment
• Strong administrative background with excellent computer literacy (Opera, POS, Word, Excel, Outlook).
Salary R 16800 – 50% Med Aid – Pension Fund 6% both ways.
Gratuity: Paid monthly in arrears as per the split calculation.
Please submit updated and accurate CVs, including complete employment history, correct dates, current employment information, and any omitted details.
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
All applications must include the following:
- A correct, recent and updated CV, including detailed employment dates with the month and year clearly stated.
- Written references from previous employers.
- Contactable references with correct contact details.
- Copies of tertiary educational qualifications and relevant certificates.
- A recent, professional and presentable profile photograph.