Management Couple
Lodge Management Couple.
We are seeking an experienced and dynamic Management Couple to oversee the daily operations of our Lodges and Camps in Uganda.
The Couple Lodge Managers will be responsible for ensuring exceptional guest experiences, managing staff, maintaining the lodge’s facilities, and ensuring operational efficiency.
The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a commitment to sustainability and community engagement, guiding experience as well.
The Management Couple is responsible for overseeing the overall operations of the lodge, ensuring exceptional guest experiences, efficient management of staff, and maintaining the highest standards of hospitality. The role encompasses management of Food & Beverage (F&B) services, maintenance, and administrative functions to ensure the smooth running of the lodge.
Key Responsibilities:
1. Guest Experience:
• Ensure guests receive outstanding service from arrival to departure.
• Handle guest complaints and resolve issues promptly and efficiently.
• Monitor guest feedback and implement improvements as necessary.
• Build upon the existing guest experience to create new ideas and to ensure the product remains fresh and modern, whilst staying true to the history of the area – this includes guest delights, accommodation, food, staff, activities
2. Food & Beverage Management:
•Oversee the planning and delivery of all F&B services, including menu planning, dining services, and bar operations.
•Ensure compliance with health and safety regulations in all F&B areas.
•Manage relationships with suppliers and negotiate contracts for the supply of food and beverages.
•Monitor inventory levels and control costs to maximize profitability.
3. Maintenance:
•Oversee the maintenance of the lodge, including guest rooms, common areas, and outdoor spaces.
•Ensure all facilities are in excellent working condition and meet safety standards.
•Coordinate with maintenance staff and contractors for repairs and renovations as needed.
•Implement preventive maintenance schedules to avoid disruptions in operations.
4. Administration:
•Oversee administrative functions including budgeting, financial reporting, and payroll.
•Maintain accurate records of all transactions and ensure timely submission of financial reports.
•Manage staff schedules, leave requests, and performance evaluations.
•Ensure compliance with all local laws and regulations, including labor laws and environmental standards.
• Conservation and Community – working with the Uganda Wildlife Authority (UWA) in conservation and community projects and partnerships arrangements.
5. Staff Management:
•Recruit, train, and supervise lodge staff, ensuring high standards of service and professionalism.
•Foster a positive work environment and encourage teamwork and personal development.
•Conduct regular staff meetings and training sessions.
Qualifications:
•Proven experience as a Lodge Manager, Hotel Manager, or in a similar hospitality management role.
•Strong leadership and team management skills with the ability to motivate and develop staff.
•Excellent customer service and interpersonal skills, with a focus on guest satisfaction.
•Solid understanding of hospitality operations, including housekeeping, maintenance, food and beverage, and front desk functions.
•Knowledge of sustainability practices and community engagement principles.
•Strong organizational and problem-solving abilities.
•Proficiency in hospitality management software and Microsoft Office Suite.
•Flexibility to work in a remote location and adapt to varying work schedules.
•One of the Managers must have guiding experience to create unique game drive activities.
• Ensure guests receive outstanding service from arrival to departure.
• Handle guest complaints and resolve issues promptly and efficiently.
• Monitor guest feedback and implement improvements as necessary.
• Build upon the existing guest experience to create new ideas and to ensure the product remains fresh and modern, whilst staying true to the history of the area – this includes guest delights, accommodation, food, staff, activities
2. Food & Beverage Management:
•Oversee the planning and delivery of all F&B services, including menu planning, dining services, and bar operations.
•Ensure compliance with health and safety regulations in all F&B areas.
•Manage relationships with suppliers and negotiate contracts for the supply of food and beverages.
•Monitor inventory levels and control costs to maximize profitability.
3. Maintenance:
•Oversee the maintenance of the lodge, including guest rooms, common areas, and outdoor spaces.
•Ensure all facilities are in excellent working condition and meet safety standards.
•Coordinate with maintenance staff and contractors for repairs and renovations as needed.
•Implement preventive maintenance schedules to avoid disruptions in operations.
4. Administration:
•Oversee administrative functions including budgeting, financial reporting, and payroll.
•Maintain accurate records of all transactions and ensure timely submission of financial reports.
•Manage staff schedules, leave requests, and performance evaluations.
•Ensure compliance with all local laws and regulations, including labor laws and environmental standards.
• Conservation and Community – working with the Uganda Wildlife Authority (UWA) in conservation and community projects and partnerships arrangements.
5. Staff Management:
•Recruit, train, and supervise lodge staff, ensuring high standards of service and professionalism.
•Foster a positive work environment and encourage teamwork and personal development.
•Conduct regular staff meetings and training sessions.
Qualifications:
•Proven experience as a Lodge Manager, Hotel Manager, or in a similar hospitality management role.
•Strong leadership and team management skills with the ability to motivate and develop staff.
•Excellent customer service and interpersonal skills, with a focus on guest satisfaction.
•Solid understanding of hospitality operations, including housekeeping, maintenance, food and beverage, and front desk functions.
•Knowledge of sustainability practices and community engagement principles.
•Strong organizational and problem-solving abilities.
•Proficiency in hospitality management software and Microsoft Office Suite.
•Flexibility to work in a remote location and adapt to varying work schedules.
•One of the Managers must have guiding experience to create unique game drive activities.
Salary R 58 000 R 63 000 including accommodation and company benefits.